Frequently Asked Questions


Please browse through our Frequently Asked Questions. If you are unable to find the answer here please contact us on 010 590 3032.

Sign Up FAQ

FSCA Authorised Premium Collections

We arrange for all premiums on warranties sold by you to be paid directly to the insurer or collected by an authorised collection bureau . . .

This means that your dealership:

  • Does not have to submit audited annual financial statements to the FSCA.
  • Does not have to comply with the Financial Soundness Requirements imposed by S 48 of Board Notice 194 of 2017.
  • Does not have to meet the onerous conditions now imposed by insurers before they may authorise any intermediary to collect premiums on their behalf.
  • Does not have to open and maintain a separate bank account into which premiums are to be received and which bank account may only contain monies collected from policyholders and may not contain any monies or funds of the dealership.
Weekly Payments

All commissions and other fees are paid to you the motor dealer once a week.

Payments are accompanied by VAT compliant bordereaux

This means:

  • No delay in commission and other VAP payments.
  • Administration procedures are greatly simplified
  • VAT procedures are simplified
  • he entire system is easily managed by all users.
Detailed Records & Reports

We retain detailed records of every transaction.

This means that you are able to:

  • Amend Invoice Details (limited option)
  • Cancel Invoices
  • View your business history at the click of a mouse
  • Request copies of all documents

To sign up with Debella is free, you only pay for usage.

Our charge is R115.00 plus VAT per deal processed.

On invoicing you have the option to add the Debella R132.25 (VAT incl) fee to the Debella invoice for cash deals, ABSA deals and Standard Bank deals or to carry the cost per invoice as part of your ‘on the road’ basket.

Dealer platforms provide extensive administration functions (no invoicing for warranties) whereas using the Debella system allows you to generate the required invoices for the Bank.

Please speak to us regarding the integration of the two systems

The person who is going to be using the system when creating invoices and the DP details in the Person Authorised to confirm or change section.

We need he bank account details into which the commission is to be paid on a weekly basis.

Unfortunately if you do not have your own licence or if you are not a Juristic Representative of another FSP, you cannot have access to the Debella system.

The invoicing of warranties does not have any effect on your qualifications; there is no requirement for any of this kind of proof.

Registered User FAQ

No the invoice created on the Debella system has the warranty products on it already.

For each administrator Debella issues a product code per policy type. This allows both the Banks and the Debella system to ensure the correct warranty premium is charged and the correct commissions paid to the Dealer.

The MFC code that is printed on the Debella invoice is system generated and is the MFC code for this product – i.e. not the Debella code

There are options on the invoicing page where you have access to certain sections of the invoice you have created in order to make the necessary changes.

On any "New" invoice you may at any time change the bank, client address details and motor vehicle details.

Failing this, you will have to create a credit note and issue a new invoice.

Very simple, On your home page, you will see a menu item "Request a Credit Note" – click on the relevant invoice, add a reason for the credit note and send.

We need he bank account details into which the commission is to be paid on a weekly basis.

Unfortunately if you do not have your own licence or if you are not a Juristic Representative of another FSP, you cannot have access to the Debella system.

The invoicing of warranties does not have any effect on your qualifications; there is no requirement for any of this kind of proof.

Any Questions?

If you have a question not answered here, please do not hesitate to contact us.

TEL: 010 590 3032

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